Privacy Policy

SILKWIRES thanks you for your trust and is committed to protecting your personal data. This document explains what data we collect and how we use it.

Purpose and Scope of Data Collection

Personal data may be used for:

• Sending notifications, conducting advertising and public relations campaigns for new services available on our website.
• Providing information about our services via email.
• Assisting in managing your account (service history verification, tailored service suggestions).
• Communicating with you during promotions or when exchanging reviews and comments.
• Responding to your questions and providing assistance via phone, email, or postal mail.

Scope of Use

We commit to using the data internally only, in accordance with the defined purposes.

Data Retention

Personal data is retained:

• For as long as necessary to provide the services.
• Until the client requests its deletion.

Confidentiality Commitment

Client information confidentiality is guaranteed absolutely.

Data collection and use occur only with the client’s consent, except when disclosure is required by competent authorities.

We do not use, transfer, provide, or disclose personal data to third parties without explicit consent.

In case of a hacking incident leading to data loss, we will notify the competent authorities for investigation and promptly inform affected members.

Complaint Handling

Response time: maximum 24 hours from receipt of request (excluding weekends and public holidays).

In the event of inappropriate use or a data breach, we will take all necessary measures to prevent further violations and protect your rights.

Clients may file complaints regarding the disclosure of their personal data to third parties. We will investigate, explain the reason, and guide the member on restoring and securing their information.